FAQ - Frequently Asked Questions
Tcketing and Program

 

TICKETING

From when on and where can I buy a ticket?
Starting 20 May 2021 tickets can be purchased online. From 1 June there will also be the possibility to purchase tickets at the Ticket Container (for all venues) and at the City-Kino (for screenings at the City-Kino).

BOX OFFICE OPENING TIMES from 1 to 6 June: daily 9AM – 8:30PM
 
NOTE: There will be no tickets sold at the Moviemento box office this year, all tickets for all venues can be purchased at the Ticket Container on the OK Platz.
 
How much is a ticket, and how can I pay?
Prices and reductions can be found HERE.
 
At the Ticket Container or at the City-Kino box office, the ticket can be paid either in cash with MasterCard, VISA or EC card. Online payment is possible with MasterCard or VISA.
 
Why do I have to register when purchasing a ticket?
The current Covid-19 guidelines for events state that any person attending an event for which they will most likely spend more than fifteen minutes in the area of the event must register.
 
Attendance at the festival is only possible if you are registered! Audience members must sign in with their name and contact information (telephone number and if possible e-mail address) when purchasing a ticket. This information must be collected should the need for contact tracing arise. All data will be kept for 28 days and then deleted.
 
How do I get into the cinema with my online ticket?
The ticket can be printed out or simply presented on your smartphone when entering the cinema.
 
What is a block of 10 tickets, and how and where can I purchase and redeem one?
For the price of 75€ (65€ reduced) a block of 10 tickets can be purchased online or at the Ticket Container. During the festival, you can then redeem a maximum of two tickets per film – digitally or at the box offices.
 
Why is there no Festival Pass in 2021?
According to the new Covid 19 guidelines, we had to change all our ticketing to a personalized online system in order to perform contact tracing if necessary. In addition, compared to the 2019 festival year, only 67% of the seating capacity is available in the cinemas. Therefore, we could unfortunately no longer integrate the previously proven Festival Pass in this system.

Alternatively, there is this year a block of 10 tickets, where 2 tickets can be redeemed per screening. With a reduced block of 10 tickets you can book at a ticket price of only € 6,50 per ticket.

For 2022, i.e. Post-Covid, we will strive to offer again a flexible ticket item as the Festival Pass was.
Thank you for your understanding, your Crossing Europe Team
 
Where can I pick up my accreditation/badge?
Accreditations/badges can be picked up exclusively at the guest/press office on OK Platz 1. Opening hours:  1 to 6 June, 9AM to 8PM
 
I have an accreditation, how do I get my tickets?
On the day of the screening and the following day, holders of an accreditation can reserve tickets with their CROSSING EUROPE account starting at 7:30AM.

IMPORTANT: 120 to 30 minutes before the screening starts the reservation must be confirmed with your CROSSING EUROPE account, the ticket will then be sent to you as a PDF to your email address. If you do not confirm, your reservation will be forfeit.
NOTE: Ticket reservations for holders of an accreditation can only be made ONLINE, not at the Ticket Container, or the City-Kino box office.
 
In case a holder of an accreditation wants to pick up his/her tickets in person – as had been the case the past few years – this can be done directly at the box offices (either the Ticket Container, or the City-Kino box office), however this must also be done 120 to 30 minutes before the beginning of the screening. An online reservation is recommended nonetheless!
 
Can I attend in the Opening Ceremony (1 June, 6PM)?
Due to the strict rules and regulations surrounding the Covid-19 virus, the seating for the opening on 1 June 6PM is extremely limited this year. Only invited guests, who have registered in advance are able to attend. For the opening films there will be a contingent of remaining tickets to be available for purchase by the public (either online or at the Ticket Container).
 
Can I attend the Awards Ceremony (5 June, 8PM)?
For the Awards Ceremony on 5 June at 8PM, the plan is to have registration and seating assignments directly in front of or in the Ursulinensaal. We would ask you to arrive in a timely manner as the registration does take some time, and available seating is limited due to the Covid-19 regulations.
 
How can I attend the YAAAS! Video Project Presentation?
The presentation of the YAAAS! Video Project will take place on 6 June at 11AM in Central. The seating assignments and the registration for attending guests will take place directly in front of or in the Central. We would ask you to arrive in a timely manner as the registration does take some time.
 
I purchased a ticket but have been infected by Covid-19 or have been in direct contact with someone infected by Covid-19, so I am in quarantine during the aspired screening. What’s next?
Please contact our HOTLINE at +43 680 506 1 506 (20 May to 31 May, 4PM to 8PM, starting 1 June, 9AM to 8:30PM), or write us an email at . We will try our best to find a solution.
 
The screening I want to attend is already sold out, is it possible to get a ticket somehow?
At the box offices (Ticket Container and City-Kino) and through our HOTLINE (20 May to 31 May, 4PM to 8PM, starting 1 June, 9AM to 8:30PM) it is possible to register for the waiting list for films that have already sold out. 25 minutes before the beginning of a screening the remaining tickets will be allotted. For screenings at the City-Kino this is only possible at the City-Kino itself, for all other venues please come to the Ticket Container (OK Platz).
 
I have a voucher, but the voucher code does not work?
Please get in touch with our HOTLINE at +43 680 506 1 506 (20 May to 31 May, 4PM to 8PM, starting 1 June, 9AM to 8:30PM) or write us an email at .
 
I have purchased a ticket online, but have not received a PDF.
Please check your online CROSSING EUROPE account (top right at http://ticketing.crossingeurope.at) under “Purchases”. There you can find all of your purchased tickets and can print or download them. Alternatively, you can also get in touch with our HOTLINE at +43 680 506 1 506 (20 May to 31 May, 4PM to 8PM, starting 1 June, 9AM to 8:30PM) or write us an email at .
 
Do I have to be at the cinema earlier than in the past due to the mandatory controls?
We are obligated to control all cinemagoers for one of the three mandatory security measures (vaccinated, convalesced, tested, for details please see the Covid-19 guidelines). For this reason it is recommended to get to the cinema at least 15 minutes before the beginning of the screening.
 
Where can I get tickets for screenings at the Ursulinensaal or Central?
 
For all events at CROSSING EUROPE you can purchase tickets at our website or at ticketing.crossingeurope.at. You can also purchase tickets at the Ticket Container on OK-Platz for all venues. For screenings at the City-Kino you can also get your tickets directly at City-Kino.
 
I have a Festival Pass from 2020 – is it still valid this year?
Purchased Festival Passes for the 2020 edition of CROSSING EUROPE are refunded in the form of voucher codes. Should you have not received a voucher code from us via email please get in touch with our HOTLINE at +43 680 506 1 506 (20 May to 31 May, 4PM to 8PM, starting 1 June, 9AM to 8:30PM) or write us an email at .
 
Can I purchase a film or a ticket for the online VoD program (“Crossing Europe VOD Premieres 2021”, 6 June to 6 July) at the box offices?
The online VoD program will be available starting 6 June on our website www.crossingeurope.at, or at www.vodclub.online. You cannot purchase a ticket for the online VoD program at the box offices.
 

PROGRAM

Why are not all films shown with German subtitles?
As the films are all current productions, not all of them have German subtitles (yet).
In addition to this, CROSSING EUROPE understands itself as an international festival and intends to make the screenings understandable to a non-German-speaking audience also.
 
Why are there not late screenings this year?
The current Covid-19 rules and regulations concerning events prescribe that all cinemas must be closed at 10 PM.