TICKETS
From when on and where can I buy a ticket?
Starting 22 April 2025 at 17:00, tickets for all venues can be purchased online and at the Moviemento box office. From 29 April, purchase of tickets for all venues is also possible at the City-Kino box office and in Central.
How much is a ticket, and how can I pay?
Prices and reductions can be found here. At the Moviemento or City-Kino box office, the ticket can be paid for either in cash or with VISA, Mastercard or EC card. At Central only cash payment is possible. Online payment is possible with MasterCard, VISA or via bank transfer.
How and where can I buy a block of 6 tickets?
The block of 6 tickets can be purchased either online in our online ticketing system or at the cinema box offices. Please note: blocks purchased digitally can only be redeemed in the online ticketing system, likewise blocks purchased at the box office can only be redeemed at the cinema box offices.
How and where can I buy a festival pass?
You can purchase the Festival Pass online in our ticketing portal or at the cinema box offices. You’ll find more details about the Festival Pass here.
How do I get into the cinema with my online ticket?
You can simply show your ticket on your smartphone or tablet when entering the cinema, or print it.
The screening I want to attend is already sold out, is it possible to get a ticket somehow?
For fully booked out screenings, you can join the waiting list at the box office or via the helpdesk (+43 680 506 1 506). 15 minutes before the screening begins, available remaining tickets will be given out in order of the waiting list at the box office at the venue of the screening.
I have a voucher, but the voucher code does not work?
Please get in touch with our Help Desk via or +43 680 506 1 506
Help Desk Open Hours: 22 – 28 April (17:00 – 20:00), 29 April – 4 May (10:00 – 20:00)
I have purchased a ticket online, but have not received a PDF.
Please check your online ticketing account (top right drop-down menu) under “my bookings”. There you can find all of your purchased tickets and can print or download them.
Can I attend the Awards Ceremony (3 May, 19:30)?
The first-come-first-served principle applies for the award ceremony on 3 May at 19:30, admission is free. Please arrive on time, as there will be no late admission.
How can I attend the YAAAS! Video Project Presentation?
The presentation of the YAAAS! Video Project will take place on 4 May at 11:00 am at Central. Seats will be allocated directly on site at Central. Please arrive in time.
ACCREDITATION
Where can I pick up my accreditation/badge?
Accreditations/badges can be picked up exclusively at the guest/press office at OK Platz 1. Open hours: 29 April to 4 May, 10:00 to 20:00. If you have any questions about accreditation, please contact .
I have an accreditation, how do I get my tickets?
Holders of an accreditation can reserve tickets online with their Crossing Europe accreditation account.
Every day from 9:00 a.m., ticket reservations can be made for screenings on the next day, up until 30 minutes before the screening starts.
Accredited guests will receive their login information from the guest office shortly before the festival.
IMPORTANT: 180 to 20 minutes before the screening starts, the reservation must be confirmed online through your CROSSING EUROPE account. Your valid ticket will then be sent as a PDF to your email address. If you do not confirm, your reservation will be forfeit. Alternatively, you can pick up your ticket at the box office (180 to 20 minutes before the screening). An online reservation is recommended nonetheless.
For further information, our Help Desk is available:
Open hours: 22 April – 28 April, 17:00 – 20:00, 29 April – 4 Mai, 10:00 – 20:00
Via or +43 680 506 1 506
